Fotini Wellbeing are pleased to say classes/appointments are in very high demand and it is important to us that we aim to accommodate all our clients. To achieve this, we abide by a strict 48 hour cancellation policy for every appointment made. Please give us 48 hours notice if for any reason you need to cancel or reschedule your class/appointment allowing us to offer you a more convenient appointment time & to ensure you avoid a cancellation fee. Failure to notify us within 48 hours will result in the loss of the appointment and 100% cancellation fee or loss of a course item. No refunds will be given to cancelled or rescheduled bookings. This cancellation fee will need to be paid before booking another appointment. Treatment Course Policy: All treatments purchased as a course must be paid for in full at the time of purchase. Treatment courses, pre paid treatments, class packages are non-refundable & non-transferable between clients. Travel Costs: If you live further than 5 miles from Ascot Fotini Wellbeing will charge a £2.50 per every 5 miles after this.